Refund Policy
This Sun Bum page explains returns, exchanges, and refunds in a store-specific format. This page applies specifically to sunbumd.shop.
What Sun Bum customers should know about starting a request
For Sun Bum customers at sunbumd.shop, this section explains starting a request. When requesting a return or exchange, contact us at Support@Sunbumd.shop before sending the item. Once the request is approved, Sun Bum will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
How Sun Bum handles condition of returns
For Sun Bum customers at sunbumd.shop, this section explains condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Details from Sun Bum on order problems
For Sun Bum customers at sunbumd.shop, this section explains order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Details from Sun Bum on support
This support section covers orders and visits through sunbumd.shop for Sun Bum. For return or exchange assistance, contact Support@Sunbumd.shop or 3098307659.
Details from Sun Bum on refund timing
This refund timing section covers orders and visits through sunbumd.shop for Sun Bum. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
What Sun Bum customers should know about eligibility
Sun Bum publishes this eligibility guidance for customers using sunbumd.shop. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Our approach at Sun Bum to exceptions
For Sun Bum customers at sunbumd.shop, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Merchant Information
Business name: Sun Bum
Brand name: Sun Bum
Email: Support@Sunbumd.shop
Phone: 3098307659
Physical address: 1472 P St NW, Washington, District of Columbia, 20005, United States